POLICIES
" Our top priority has always been to make access to vital health and wellness services as seamless and safe as possible for not only the clients but also the therapist. "
Accurate Information
By signing this form, you certify that all information you have provided is accurate and truthful. Providing false or misleading information may result in the immediate cancellation of your appointment without a refund.
Arrival Time
Our therapist will arrive at your location at least 15 minutes prior to your scheduled appointment time to set up and prepare for the session. Please ensure the space is clean, quiet, and ready for the massage service.
Session Timing
• The session will begin at the scheduled appointment time and conclude at the exact time booked. Late arrivals will not result in an extended session time.
• If the practitioner is late due to unforeseen circumstances (i.e., traffic, car accident, etc…), they will contact the client by phone. No time will be deducted from the scheduled treatment session.
• Late starts due to no fault of the practitioner (i.e., client is not available at the specified time of arrival or at the agreed-upon location, client is on the phone, etc…) will not receive a time extension and the original treatment session total will be charged.
• Interruptions of the treatment session (i.e., attending to children or pets, telephone calls/texts, restroom breaks that are not pregnancy-related/medically necessary) will not suspend the client's treatment time.
Cancellation Policy
Appointments canceled less than 24 hours before the scheduled time will be charged the full session fee. No-shows or cancellations made upon the therapist's arrival will also result in full charges with no refund.
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Health and Safety Requirements
Clients must disclose any medical conditions, injuries, or allergies before the session. Failure to provide accurate health information may affect the safety and effectiveness of the treatment.
Space Requirements
Clients must provide a safe, clean, and accessible space for the session. If the location is deemed unsuitable upon arrival, the therapist reserves the right to cancel the appointment without refund. Ensure a clear space is available for the massage table with enough room around it for the therapist to move freely.
Payment Policy
Payment is required in full at the time of booking to secure your appointment. No refunds will be issued for cancellations or noncompliance with the policies outlined in this agreement.
Inappropriate Behavior Policy
KNEADIN provides 100% Professional Therapeutic Massage Therapy services only. Inappropriate behavior is prohibited. Any insinuation, joke, gesture, conversation, or request otherwise will result in immediate termination of your session and a refusal of any and all services in the future. You will be charged the full service fee regardless of the length of your session. Depending on the behavior exhibited we may also file a report with the local authorities if necessary. Treat your therapist with respect and dignity and you will be treated the same in return. Draping is required.
• The breast and genital area will not be massaged under any circumstances.
• The hip and gluteal areas will be massaged only with client permission and can be worked through the draping if requested.
EXISTING & NEW MEDICAL CONDITIONS
• It is the responsibility of the client to keep the practitioner informed of any medical treatment currently being taken, and to provide written permission from the physician, chiropractor, physical therapist, etc… that the treatment may be continued.• The client must also keep the practitioner apprised of any changes in health conditions.
• It is imperative that clients refrain from receiving treatment when experiencing illness (i.e., cold, cough, flu, fever, stomach virus, fungal infection, contagious skin rash, etc…). If a client is found to be experiencing symptoms of any illness that contraindicates treatment via massage therapy, manual lymphatic drainage (MLD), and/or corrective exercise, the session will be immediately suspended and rescheduled for a time when the client is safely able to receive treatment.
• For clients undergoing chemo and radiation therapies: A doctor’s note stating that the doctor is aware of and agrees to the desired treatment is required.
TREATING MINORS
• If the client is under 18 years of age, a parent or guardian must be present to sit in on the entire treatment session.
SCOPE OF PRACTICE
• All KNEADIN therapists are licensed by the State of Massachusetts
• Massage therapy is a profession in which the practitioner applies manual techniques, and may apply adjunctive therapies, with the intention of positively affecting the health and well-being of the client.
• Licensed massage therapists and certified Corrective Exercise Specialists do not diagnose or prescribe for medical conditions. The practitioner may refer the client to a medical doctor for diagnosis or treatment. Their services are not intended as an alternative for proper medical attention for specific conditions. Please refer to a medical doctor for any specific condition that requires medical treatment.
RESPECT FOR NEEDS & BOUNDARIES
• The practitioner will, within reason, adjust pressure, temperature, musical volume, work longer on a specific body region (within the scheduled treatment time slot), or omit treatment of specific body regions at the client’s request.
• The client may choose to leave on as much clothing as needed for comfort, refuse any massage methods, or stop the massage at any time.
• The client will always be modestly draped with a full sheet. Only the area being massaged will be undraped. The client will be kept informed of the areas to be massaged. THERE IS ABSOLUTELY NO TOWEL DRAPING.
CLIENT HYGIENE & SANITARY MEASURES
To minimize the risk of infection and enhance overall health, it is important to practice basic hygiene:
• Clients should bathe and put on clean clothing just prior to their scheduled treatment session.
• Clients are strongly urged to use the restroom and wash their hands with soap and water for 20 seconds before proceeding to the treatment table.
• Disproportionate amounts of body hair oftentimes make receiving massage a painful experience. In order to avoid discomfort, the client is advised to make sure that all excessive body hair is shaved or trimmed as short as possible.
CONFIDENTIALITY & PRIVACY
• All client visits and conditions are treated as confidential and will not be discussed with anyone outside of the treatment session.
• All client records are kept in the strictest confidence in a secure place. These records will not be released to third parties, including healthcare providers and insurance companies, without the client’s written consent.
• Records may be surrendered if required by law.